American Society for Quality has an exception policy!

On January 18th I took a moment to vent regarding ASQ’s membership policies (see previous blog).  I complained to ASQ regarding their policy and how I didn’t understand the rules they have around the membership policies–and that I didn’t agree with them.

Good on them.  They responded and explained their membership procedures, but also listened to my compliant as well.  Turns out, even with ASQ, every rule has its exceptions.  They researched my case, even contacting my local Section–thanks to them for standing by me–and I was granted an exception.  Officially, I will be upgraded to Senior status with ASQ.  Here are some excerpts from ASQ’s reply:

I want to thank you for your patience as we worked on a resolution for you related to your request for Senior Membership.  Your colleagues at the San Antonio section are greatly appreciative of all the hard work you have done for them and for your contributions to the local ASQ section.  They feel that your contributions to the Society are very deserving of Senior membership.

We are always happy to consider unique member situations.  As much as possible we try to account for these in our policies, but when they do not we have a process for exceptions, it just may take a little bit longer.  I hope you’ll consider updating your recent post to share the outcomes and let the quality community know that you’ve reached your favored resolution.

My faith in ASQ has been restored.  All I can say is that when something doesn’t seem right, challenge it.  That’s really what ASQ is all about anyway.

Thanks for listening.


About johnrknotts
John Knotts is a results-oriented business professional leader, manager, and supervisor with experience from the military, small business, several nonprofits, and is currently a management consultant. Working out of the San Antonio, Texas, he retired from the Air Force in July 2008 and worked with Booz Allen Hamilton from the end of October 2008 to December 2011. Now he is a Strategic Business Adviser with USAA. John leads large and small strategic transformations and has extensive experience in the areas of change management, strategic planning, process improvement, strategic communication and marketing, strategic human capital and resource management, education and training, facilitation, organizational design and development, modeling and simulation, financial and budget analysis, activity based costing and management, quality management, competitive sourcing and privatization, leadership development, and business development.

One Response to American Society for Quality has an exception policy!

  1. Pingback: An opportunity to vent regarding ASQ | John R. Knotts

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