Who do you work for anyway?

Often times I have to stop and ask myself this question when working for others in some kind of change situation.

There they are, across from me, complaining about the “impact” of the change and how it will affect their people, the program, or even themselves.

All I can think about is, “Who do you work for anyway?”

Not once do they ask the question, or pose the argument, “How will this change impact the customer?”

If…really IF…they would think about the customer first, these questions would melt away. We–all of us to include me–exist in a business to serve a customer. Without a customer, there is no business!

For my Thoughtful Thursday, and relatively short blog, when you are thinking about how something is impacting you, your team, or your process, stop and ask yourself first, how will this impact the customer.

Maybe you will find that the first three questions no longer matter.


About johnrknotts
John Knotts is a results-oriented business professional leader, manager, and supervisor with experience from the military, small business, several nonprofits, and is currently a management consultant. Working out of the San Antonio, Texas, he retired from the Air Force in July 2008 and worked with Booz Allen Hamilton from the end of October 2008 to December 2011. Now he is a Strategic Business Adviser with USAA. John leads large and small strategic transformations and has extensive experience in the areas of change management, strategic planning, process improvement, strategic communication and marketing, strategic human capital and resource management, education and training, facilitation, organizational design and development, modeling and simulation, financial and budget analysis, activity based costing and management, quality management, competitive sourcing and privatization, leadership development, and business development.

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