Collecting Dots

This week I am in the Lean And Six Sigma Worldwide Conference in San Antonio, Texas. Two years ago this conference was here and I attended it. It was “ok” then. This year, it’s back in town and of course I had to attend again…I mean when you don’t have to worry about travel, why not, right?

Well, this year, I’m working with a Business Process Management deployment team that is evolving the current way we do process improvement for USAA. I recommended attendance at the conference to the team.

Let me tell you, it is so much better than it was two years ago. Hats off to the team that is putting this on and making it possible. There are a lot of professionals volunteering at this and they’re doing a great job.

David Silverstein, President of BMGI, gave a keynote presentation yesterday morning that was spot on. It was based on his book, One Dot, Two Dots, Collect Some More Dots.

Standing ovation David!

I wrote this statement down that sums up the speech, “In order to connect the dots, you have to collect the dots, which means we often create the dots.”

Dots, in David’s presentation and book relate to data or information. We as curious human beings want to connect the dots to understand something, but when the dots don’t exist, we often create our own dots to complete the picture. We fill in the gaps in information all the time. Instead, he talks about very simple ways to engage your curiosity and collect the dots versus creating what might be wrong dots.

Wow! I’m a creator of dots! Let me tell you, I will fill the gaps all the time. This presentation was perfect. David also gave away copies of his book to everyone…oh yes, he gave it away. There was no sales table outside and he wasn’t sitting at the end signing what you bought. You went by the BMGI booth and they gave you his $9 book!

Props to David. I skimmed his book yesterday and look forward to reading it…it’s short and looks easy to read. I’m looking forward to it and the message. Thanks again David for the presentation and helping me build my curiosity muscle!


About johnrknotts
John Knotts is a results-oriented business professional leader, manager, and supervisor with experience from the military, small business, several nonprofits, and is currently a management consultant. Working out of the San Antonio, Texas, he retired from the Air Force in July 2008 and worked with Booz Allen Hamilton from the end of October 2008 to December 2011. Now he is a Strategic Business Adviser with USAA. John leads large and small strategic transformations and has extensive experience in the areas of change management, strategic planning, process improvement, strategic communication and marketing, strategic human capital and resource management, education and training, facilitation, organizational design and development, modeling and simulation, financial and budget analysis, activity based costing and management, quality management, competitive sourcing and privatization, leadership development, and business development.

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